TERMS AND CONDITIONS


These terms and conditions (the “Terms and Conditions”) govern the use of www.stonedesignandco.com.au (the “Site”). This Site is owned and operated by Stone Design & Co Pty Ltd – ABN: 49 660 829 603

“Seller” means Stone Design & Co Pty Ltd – ABN: 49 660 829 603

“Buyer” means the purchaser of Goods from the Seller.

“Product” means all goods sold and/or picked up or delivered by the Seller to the Customer.

By using this Site, you indicate that you have read and understand these Terms and Conditions and agree to abide by them at all times.

Intellectual Property

All content published and made available on our Site is the property of Stone Design & Co Pty Ltd and the Site’s creators. This includes, but is not limited to images, text, logos, documents, downloadable files and anything that contributes to the composition of our Site.

Acceptable Use

As a user of our Site, you agree to use our Site legally, not to use our Site for illegal purposes, and not to:

  • Violate the intellectual property rights of the Site owners or any third party to the Site.

If we believe you are using our Site illegally or in a manner that violates these Terms and Conditions, we reserve the right to limit, suspend or terminate your access to our Site. We also reserve the right to take any legal steps necessary to prevent you from accessing our Site.

Accounts

When you create an account on our Site, you agree to the following:

  1. You are solely responsible for your account and the security and privacy of your account, including passwords or sensitive information attached to that account; and
  2. All personal information you provide to us through your account is up to date, accurate, and truthful and that you will update your personal information if it changes.

We reserve the right to suspend or terminate your account if you are using our Site illegally or if you violate these Terms and Conditions.

Sale of Goods And Services

These Terms and Conditions govern the sale of goods and services available on our Site. The following goods are available on our Site:

  • Building Products
  • Candles
  • Homewares

The following services are available on our Site:

  • Interior Design
  • Candle Making Classes

The services will be paid for in full when the services are ordered. These Terms and Conditions apply to all the goods and services that are displayed on our Site at the time you access it. This includes all products listed as being out of stock. All information, descriptions, or images that we provide about our goods and services are as accurate as possible. However, we are not legally bound by such information, descriptions, or images as we cannot guarantee the accuracy of all goods and services we provide. You agree to purchase goods and services from our Site at your own risk.

We reserve the right to modify, reject or cancel your order whenever it becomes necessary. If we cancel your order and have already processed your payment, we will give you a refund equal to the amount you paid. You agree that it is your responsibility to monitor your payment instrument to verify receipt of any refund.

Third Party Goods and Services

Our Site may offer goods and services from third parties. We cannot guarantee the quality or accuracy of goods and services made available by third parties on our Site.

Payments

We accept the following payment methods on our Site:

  • Credit and/or Debit Card
  • Direct Debit.
  • PayPal

When you provide us with your payment information, you authorise our use of and access to the payment instrument you have chosen to use. By providing us with your payment information, you authorise us to charge the amount due to this payment instrument.

If we believe your payment has violated any law or these Terms and Conditions, we reserve the right to cancel or reverse your transaction.

Shipping and Delivery

When you purchase goods from our Site, the goods will be delivered through one of the following methods:

  • Standard delivery by post. Delivery takes 5-7 business days on average, depending on your location. 
  • Crane, forklift or tailgate unload truck

Delivery will take place as soon as reasonably possible, depending on the delivery method selected. Delivery times may vary due to unforeseen circumstances. Please note that delivery times do not include weekends and public holidays.

You will be required to pay delivery charges in addition to the price for the goods you purchase.

You are required to provide us with a complete and accurate delivery address, including the name of the recipient. We are not liable for the delivery of your goods to the wrong address or wrong person as a result of you providing us with inaccurate or incomplete information.

Refunds

Refunds for Goods Refund requests must be made within 30 days after receipt of your goods. We accept refund requests for goods sold on our Site for any of the following reasons:

  • Goods are broken
  • Goods do not match description
  • Goods are the wrong size
  • Purchaser changed their mind

Over-ordered product return is up to the Seller’s discretion and will incur a 30% restocking fee. The returned product must be undamaged and in a saleable condition.

Refunds do not apply under the following conditions:

  • Sale items are non refundable.
  • Installed stone is deemed accepted and no refunds will be given.
  • Natural stone that has been opened and graded is deemed accepted and is non refundable.
  • Indented and/or special order material will not be accepted for returns or cancellation once deposit has been taken.

Refunds for Services

We provide refunds for services sold on our Site as follows:

  • The services will be fully refunded if the services are cancelled at least 48-hours prior to the scheduled services being provided.

Returns

Returns can be made in person at the following location(s): At any of our stores.

Returns can be made by mail. To return a good by mail, please first contact us via email at returns@stonedesignandco.com.au and one of our team will be in contact to arrange your return.

Consumer Protection Law

Where the Australian Consumer Law, Schedule 2 of the Competition and Consumer Act 2010, or any other consumer protection legislation in your jurisdiction applies and cannot be excluded, these Terms and Conditions will not limit your legal rights and remedies under that legislation. These Terms and Conditions will be read subject to the mandatory provisions of that legislation. If there is a conflict between these Terms and Conditions and that legislation, the mandatory provisions of the legislation will apply.

Links to Other Websites

Our Site contains links to third party websites or services that we do not own or control. We are not responsible for the content, policies, or practices of any third party website or service linked to on our Site. It is your responsibility to read the terms and conditions and privacy policies of these third party websites before using these sites.

Limitation of Liability

Stone Design & Co Pty Ltd and our directors, officers, agents, employees, subsidiaries, and affiliates will not be liable for any actions, claims, losses, damages, liabilities and expenses including legal fees from your use of the Site.

Indemnity

Except where prohibited by law, by using this Site you indemnify and hold harmless Stone Design & Co Pty Ltd and our directors, officers, agents, employees, subsidiaries, and affiliates from any actions, claims, losses, damages, liabilities and expenses including legal fees arising out of your use of our Site or your violation of these Terms and Conditions.

Applicable Law

These Terms and Conditions are governed by the laws of the State of Queensland.

Payment Terms

  • In-stock ordered goods – require full payment (100%) amount on ordering. 
  • Back-ordered goods – require a fifty percent (50%) deposit amount on ordering and balance payment is required (i) within 30 days of the order date, (ii) prior to delivery and/or (iii) upon arrival of goods into the Seller’s warehouse, as specified on the Seller’s order/invoice. A request from the Seller to the Buyer for the outstanding balance will e raised up to 5 business days prior to the end of the 30 days.  
  • Special and custom ordered products – require full payment (100%) amount on ordering. 
  • Indented goods – require a fifty percent (50%) or agreed deposit amount on ordering and balance of payment required on arrival to the Sellers warehouse
Additional Terms

  • The Buyer must, before purchasing a Product, ensure that the goods are suitable and meet the requirements for the application and are in compliance with any relevant Australian standards.
  • Due to the composition of natural stone, manmade or clay fired products the Seller recommends that you seek advice on installation, sealing and cleaning, as incorrect methods may result in the damages of goods.
  • It is recommended that goods supplied are installed or appl